FAQs

/FAQs
FAQs2017-09-07T12:29:32+00:00

中文

What Is Promotional Code?2017-09-07T12:29:33+00:00

What is promotional code?

We regularly launch promotion such as new products arrival, free shipping, Birthday/Christmas/ New Year/Valentine’s Day, etc discount and other special offers subject to term and conditions.

We will post the promotional code (if have any) on our facebook page or send the personal promotional code through your email.

Key in the promotional code and enjoy the discount for your purchase.

Why You Should Register as Member?2016-04-16T15:11:15+00:00

Why you should register as member?

  • Shop our DIY hobby course, ingredients and other products on line
  • Check your purchase record and shipping details, track the parcels delivery.
  • Received our news letter on latest beauty trend and products update.
  • Received offer/promotion announcement and be the first one to know!
  • Enjoy special discount with our limited promotion code and coupon offer.
  • Get the birthday present from us on your big day!

More and more surprises are coming to benefit our registered customer!

Lost Your Password?2016-04-16T15:08:37+00:00

Lost your password? 

  1. Click into lost your password at log in column.
  2. Fill in your registered email address. Click reset password.
  3. Check your registered email. Click into the link provided “click here to reset your password”.
  4. You will be connected to our website. Set the new password.
  5. Then, use your new password to log in. Enjoy shopping now!
How to register with us?2017-09-07T12:29:33+00:00

How to register with us?
(5 easy steps)

  1. Click on “Registration/Log in”. Fill in the email address, click register.
  2. Fill in the registration form details, click submit.
  3. Go to your registered email. Obtain the username & password.
    Click the link appears in the mail to connect to our website “my account”.
  4. Click into change address, you can change / fill in your billing & shipping address.
  5. Click into edit account, you can edit your personal details especially the password.
    Your current password has been auto generated and provided in your registered email. Just copy and paste the current password and change to your new password.
  6. Save changes
  7. Congratulation! You are our valuable registered member now! Enjoy shopping!
What Is the Difference Between Hobby Course and Business Course?2017-09-07T12:29:33+00:00
Hobby Courses Business Courses
For those who love to DIY For those who keen to start their business
Products made for own used or gift Products made for commercial used
Ingredients used mainly natural and environmental friendly, benefits to skin Ingredients used are synthetic and natural, cost effective, visible result
Used simple and manual skilled tools, easy to obtained, low cost Used professional and laboratory skilled equipments, investment may require
Natural and friendly formulation;
rich in contents
Economical formulation and
marketing points claimed
Courses conducted by package
( about 1 hour per product)
Courses conducted by product
(about 3 hours per product)
Course fees from RM 500 on wards Course fees from RM 1500 on wards
How Much Are The Hobby Course Fees?2016-03-11T13:53:24+00:00

The course fees are charged from RM500.00 per packages on wards. The fees include raw materials, packaging, formulation and related documents. Basically just bring your interest and passion to the class, we will provide all the things!

What Is The Time Duration and Schedule of The Hobby Course?2015-12-26T14:59:56+00:00
  • All hobby courses are conducted in ONE TO ONE hands on class or in group class (not more than 10 people) depends on the participants’ requirements.

  • The course can be completed within one day. One product from theory explanation to practical training takes about 1 hour. Hobby course usually consist of 3 to 5 products in single package.

  • For ONE TO ONE hands on class, customers can decide their own schedule after discuss with the conductor. For group class, participants may need to follow the fixed schedule unless agreed by all the participants’ for changes.

  • The course is conducted at our own workshop located in Puchong. We do accept other location which can be provided by the customer, but transportation and administration fee will be charged. Just mention to us if you have special request.

How To Choose The Hobby Course?2016-04-10T09:26:39+00:00

We have wide ranges of products from hair to toe as listed. We usually updated the course package from time to time according to market trend and customer inquiry. Just click on the package details and choose which are interested. We provide purchase on line for hobby course; you can book the course and make the payment directly. We will contact you by phone or email for schedule arrangement. Of course, we always welcome you to contact us for more details before purchase on line.  If you have special requirement on the products, feel free to contact us as well for adjustment.

What Can Customer Get After The Hobby Courses?2015-12-26T15:02:23+00:00
  • Products (from 50 ml to 200ml) made during the course with proper packaging
  • File contained formulation in full description on the ingredients used, procedures and related documents
  • Certificate of participation which verified by our own workshop
  • Enjoy discount (from 5% to 10%) on the ingredients, tools and equipment purchased on the same day after the course
  • Free of charge on the consultation (related to the course participated only)
What Are The Benefits of These Hobby Courses?2017-09-07T12:29:33+00:00
  • You will learn the theory of the product ingredients used including the category (base, specialty and actives), INCI name and function. Then we will teach you how to calculate the dosage to make a good personal care product.

  • You will learn the skills in making the product with guidance. Handling of raw materials and procedures of making the product will be demonstrated by using the simple and manual skilled tools and equipment.

Who Can Join The Hobby Courses?2017-09-07T12:29:33+00:00

These courses specially designated for those who keen in Do It Your Self (DIY) personal care products. If you have interest to make your own personal care products such as body lotion, facial serum, hand cream, hair shampoo, etc. whether for own used or as precious gifts to your loves one, we strongly recommend you to take these courses.

How Much Are The Business Course Fees?2016-03-11T13:54:16+00:00

The course fees are charged from RM1500.00 per product on wards. Normally the more products you choose to learn, the fees should be cheaper as we will quote you in package. The fees include raw materials, packaging, formulation and related documents. Basically just bring your interest and passion to the class, we will provide all the things!

How To Choose The Business Course?2016-04-10T09:33:37+00:00

We have wide ranges of products from hair to toe as listed. Click on the category and choose the products you are interested. We offer packages from one product to four or five products products. The more products you choose, the course fees will be lower as stated in the PDF file. Customer can choose whatever they are keen to learn. Contact us by phone or email after you have made the selection. We will reply you for schedule and payment arrangement. Of course, we always welcome you to contact us for more details before decision made.

What Is the Time Duration and Schedule of The Business Course?2017-09-07T12:29:33+00:00
  • All business courses are conducted in ONE TO ONE hands on class only as we protect your privacy and we want to ensure our conductor is fully concentrate on your learning progress during the lesson.
  • Normally the course can be completed within one day. One product from theory explanation to practical training takes about 3 hours.
  • Customers can decide their own schedule after discuss with the conductor. We strongly not encourage customer to extend the course (for 3 products & above) more than 1 month as it will slow up the learning progress.
  • The course is conducted at our own workshop located in Puchong. We do accept other location which can be provided by the customer, but transportation and administration fee will be charged. Just mention to us if you have special request.
What Can Customer Get After The Business Courses?2015-12-26T15:10:38+00:00
  • Products (from 500ml to 1 Liter) made during the course with proper packaging.
  • File contained formulation in full description on the ingredients used, procedures and related documents.
  • Certificate of participation which verified by our own workshop.
  • Enjoy discount (from 5% to 10%) on the ingredients, tools and equipment purchased on the same day after the course.
  • Free of charge on the consultation (related to the course participated only)
What Are the Benefits of These Business Courses?2017-09-07T12:29:33+00:00
  • You will learn the theory of the product ingredients used including the category (base, specialty and actives), INCI name, function and percentage permitted. Then we will teach you how the formulation is written and calculated to make a good personal care product.

  • You will learn the skills in making the product with guidance. Handling of raw materials and procedures of making the product will be demonstrated. Practical and technical training by using the related professional and laboratory typed tools and equipment will be presented as well.

  • You will learn on the calculation of costing and budget tolerance in making the products. We will advise on the marketing strategy based on your product idea. Your question during the class will be answered and supported by us.

Any Qualification Required?2015-12-26T15:11:59+00:00

No any chemistry or basic knowledge needed as we will teach in easy understand method. Of course, we need to know your familiarity on the related products; then we will design the level of courses conducted for you. We teach in English, Bahasa Malaysia and Mandarin by following customer’s requirement.

Who Can Join For Business Course?2017-09-07T12:29:34+00:00

These courses specially designated for those who keen to start their business in making personal care products. If you are salon / spa owner, personal care products distributor or just simply want to start produce personal care products for commercial used; we strongly recommend you to take these courses.

Is All the Products I Ordered Have Ex-Stocks?2015-12-03T08:03:35+00:00

Most of the products displayed are ex-stock. However, it is subjected to final confirmation due to the delay shipment of our goods from manufacturer. We always ensure the stock will be replenished soon once it sold out.

What Can I Do If The Parcels Lost / Damage / Return?2015-12-03T08:05:37+00:00

Parcels lost: We always contact you when we have sent out the parcels. If you are not receiving it after 7 days, please inform us for further action.

Parcels damage: Immediate contact us if you find the parcels or items inside the parcels are damaged. We will reply to you ASAP and resend to you without any delivery charges subjected to the damaged caused by us or courier company.

Parcels returned: Please make sure the correct delivery address is given when you make the purchase. We will not responsible for any charges or lost if the address is incorrect.

How the Goods I Order Delivered?2016-04-10T11:09:50+00:00

We are using various courier service including Pos Laju, Gdex, Nation Wide for normal shipping which takes 2 business days. For bulky (quantity more than 10 Kg) delivery, we may use the lorry transporter for cost saving (unless customer request for courier service) which take 3 to 5 business days. If you have any appointed courier company, please inform us while you ordering, we can make special arrangement.

How Do I Make Payment?2016-04-15T06:10:02+00:00

We accept payment method as below:-

  • E-banking (HongLeongconnect & Maybank2U)
  • Cash on self pick-up
  • Paypal (paypal and credit card accepted)
  • If you prefer manually cash banking through deposit machine into our Hong Leong & May Bank account, please send us the payment receipt.
  • After payment made, we will contact you for order confirmation and shipping will be arranged. Goods expected received within 3 days!
How to Order the Products On Line?2016-04-15T05:53:29+00:00

For registered customer:

  • Log in and shop on line
  • Click into product you wish to buy
  • Choose the packing size
  • Choose the quantity required
  • Add to cart
  • View your cart to check out or continue shopping.
  • Before check out, choose the shipping method.
  • Self pickup: we provide self-pickup service at our workshop:- (9am – 5pm) Mon – Fri
  •  Flat rate: shipping cost for courier service (PosLaju, Gdex, NationWide, etc) to all Malaysia states.
  • Proceed to check out.
  • Fill in your billing address & shipping address.
  • Review & Payment
  • After payment made, we will contact you for order confirmation and shipping will be arranged. Goods expected received within 3 days!

For unregistered customer

  • Choose the products with packing size and quantity.
  • Contact us by email, call, SMS, WhatsApp or WeChat
  • Place the order, you will get the amount of purchase to pay and our bank account details.
  • For unregistered member, we accept cash payment only (GIRO, on line transfer or direct cash banking) into our bank account. Or you can pay on self-collection at our workshop in Puchong.
  • After payment confirm, we arrange the shipping and goods expected received within 3 days!
Other2015-12-03T07:33:51+00:00

For other questions, kindly leave the message at the “contact us” page. We will reply to you by e-mail. We may upload it into FAQ if we found it is useable to other customers as well.