Product Availability
We endeavor to only display products on this web site which are in stock. However, all products and services are subject to availability. If your order cannot be fulfilled within our usual dispatch time you will be contacted. It may (but very seldom does) happen that a product is discontinued after you have ordered it; in this case you will be given a full refund.

Shipping
We are using various courier service including Pos Laju, Gdex, Nation Wide for normal shipping which takes 2 business days. For bulky (quantity more than 10 Kg) delivery, we may use the lorry transporter for cost saving (unless customer request for courier service) which take 3 to 5 business days.

Pick Up Orders
Orders can be picked up at our workshop (No. 6-(1)-4, Prima Biz Walk, Jalan Tasik Prima 6/2, Taman Tasik Prima, 47150 Puchong, Selangor) between 9am and 5pm. Before coming to our workhouse please contact us at 016 – 412 8071 to make sure that the parcel is ready.

Lost / Damaged/Wrong/Returned Items
Parcels lost: We always contact you when we have sent out the parcels. If you are not receiving it after 7 days, please inform us for further action.

Parcels damage/wrong: Immediate contact us if you find the parcels or items inside the parcels are damaged or wrong. We will reply to you ASAP and resend to you without any delivery charges subjected to the damaged caused by us or courier company.

Parcels returned: Please make sure the correct delivery address is given when you make the purchase. We will not responsible for any charges or lost if the address is incorrect.

Liability and Disclaimer
The stability and nature of our products may be altered depending on storage conditions, or when used in combination with other ingredients or not as specified in our recipes. The information on this website is as comprehensive and current as we can make it but it is intended as a guide to the appropriate handling of the raw materials. We cannot be responsible for any actions or loss arising from any errors/omissions we have made or on the reliance/misuse of this information. Furthermore, nothing contained herein should be considered as a recommendation by us as to the appropriateness or fitness for any use. Individuals receiving this information must exercise their independent judgment in determining its appropriateness for a particular purpose. As the ordinary or otherwise use(s) of this product is outside the control of us, no warranty, expressed or implied, is made as to the effect(s) of such use(s), (including damage or injury), or the results obtained.

Base and Ready Made Products disclaimer
As the availability of ingredients and raw materials is not always certain due to market conditions or otherwise, we reserve the right to substitute alternate ingredients/raw materials in the manufacture of its Ready Made and Base products in order to maintain supply to its customers. Customers should always refer to the ingredients label affixed to each product at the time of supply of the product request information if necessary but whilst we strive to keep label information accurate.

Privacy and Security
Your information will not be abused in any way. We do not rent, share, sell, or by any other method give your email address to anyone. We will not make your personal details available outside our organization without your consent, unless obliged by law.

News/mailing list sign-up
By signing up as an member on our website you will receive e-mails with information on special offers, new courses and other offers. We may also use the information we collect occasionally to notify you about important changes to the our web site and new services.