Yes, we frequently export to Singapore and Hong Kong, and occasionally to other regions like Australia, the United States, the Middle East, Africa, and Europe.
Frequently Asked Questions
What does Personal Formula Resources (M) Sdn Bhd offer?
We supply cosmetic ingredients in various sizes to DIY users, home-based businesses, and local cosmetic manufacturers. Our products are also exported to countries such as Singapore, Hong Kong, Australia, the US, the Middle East, Africa, and Europe.
Who can purchase from you?
We cater to a wide range of customers, from individual DIY formulators and small-scale producers to professional cosmetic manufacturers.
Can I get help in choosing the right ingredient?
Absolutely! We encourage our clients to ask questions and fully understand the ingredients they are purchasing. Our team is here to guide you with the right information.
What makes your company different from other suppliers?
We believe in building trust and transparency with our clients. It’s not just about selling – it’s about sharing knowledge, learning together, and growing strong business relationships based on mutual understanding and support.
Do you offer custom sizes or bulk packaging?
Yes, we offer a variety of sizes to meet your needs, from small DIY batches to large-scale manufacturing requirements.
How do you ensure product quality?
We make full use of every cost spent to ensure the best quality in our products and services. Our focus is not only on profits but also on creating value and reliability for every client.
Can I visit your store or contact you directly?
Yes, you’re welcome to reach out to us. We are happy to assist and provide more information based on your specific needs.
Are SDS (Safety Data Sheets), COA (Certificate of Analysis), or TDS available?
Yes, we provide SDS, COA, and TDS for most of our raw materials upon request. If you need documentation for a specific item, feel free to contact us with your order number or product name.
Do you provide expiry dates or batch information on your products?
Yes, all our products are labeled with the batch number and expiry or best-before date to ensure traceability and quality assurance.
How long is your order processing time?
Our standard processing time is 3–5 working days after payment is received. Please plan your orders accordingly, especially if your production schedule is time-sensitive.
Which courier or transporters do you use?
We work with several logistics partners, including DHL, Citylink, Gdex, Fedex and Lalamove, depending on your location and parcel size. For bulk or pallet shipments, we may use dedicated freight transporters.
Can I arrange my own courier for pickup?
Yes, you may arrange for your own courier pickup. Please select the “Self Pickup / Own Courier” option during checkout and notify us once the arrangement is confirmed.
Can I request an invoice or official receipt?
Absolutely. Invoices are issued automatically upon order confirmation. If you require an official receipt or customized invoice (e.g., with company details), please contact us after checkout.
Do you provide documentation for regulatory submission?
Yes, we can provide documentation such as SDS, COA, ingredient breakdown, and product declarations to support regulatory submissions—including Halal certification applications. Please note that such documentation is available for purchases with a minimum order quantity (MOQ) of 1kg per item.
